How Your Help Desk Can Transform Device Lifecycle Management

To say that Dr. Adam Phyall, Ed.D knows a thing or two about device management in schools would be an understatement. We’re thrilled to partner with Dr. Phyall for an incredible learning opportunity – complete with a Q&A session! While help desk systems might seem entirely separate from device lifecycle management, a high-quality help desk can make a big difference in a technician’s day. Join us for a conversation with Dr. Adam Phyall, Ed.D, Director of Technology and Media Services at Newton County Schools, and renowned expert in his field, on how to best manage the lifecycle of your assets with a help desk system. We’ll cover:
- Tips and tricks for setting up routing rules and permissions
- How to ensure technicians are set up for success
- Measuring team success with analytics. You’ll leave this webinar with tips you can start using right away and feeling inspired to start this new school year.

About the Speaker:
Adam A. Phyall, Ed. D is a former high school science teacher and currently serves as the Director of Technology and Media Services for Newton County School System in Covington, GA. Since Adam got his first laptop in college, he has been hooked on the amazing things that technology can do. Very early in his teaching career, Adam began having students create videos and podcasts to explain advanced science concepts. Once Adam saw the impact that technology had on learning in his classroom, he began to share his activities and strategies with his peers. This led to Dr. Phyall working as a Building Instructional Technology Leader, later as a Technology Facilitator, and now serving as a Director of Technology & Media Services.Throughout his professional career, Dr. Phyall worked extensively with Title I and Urban schools to improve technology integration with economically disadvantaged students. He has planned and developed Mobile Learning plans for school districts in Georgia and Missouri that have led to 1:1 device initiative.